The seller
Corell's Custom I/S, CVR 46354990, Poulas Alle 44, 4400 Kalundborg, Denmark. Email: support@corellscustom.com. Telephone: +45 61 28 53 16.
Availability and agreements
Corell’s Lamp is coming soon and is not yet available to buy on this site. Orders and payments for the lamp are currently disabled. Browsing or choosing colours does not create a purchase agreement.
For live sales, these terms apply to consumer purchases. You can review your selection, delivery and total before submitting an order with an obligation to pay. An agreement is formed when we send a confirmation accepting the order. The terms provided with that order apply to it.
Your lamp
The lamp costs DKK 800 including VAT and includes a bulb. The selected standard shade and base colours form part of your order. The lamp is made in Denmark.
Product descriptions identify the selected model and its characteristics. Screens and lighting can affect colour appearance; this does not remove your rights if goods do not match the agreed description.
Prices and currency
Prices include VAT. Available currencies are shown on the site; the currency and final amount displayed at checkout are the currency and amount of the charge. Any delivery charge is shown before you commit to pay. Your payment provider may apply its own currency conversion fees.
Payment
When lamp sales open, payment will be handled on Stripe’s hosted checkout. Available methods and payment information will be displayed there. We receive payment status and transaction references, not your full card details. No payment for a lamp can be made on this site while ordering is closed.
Dispatch and delivery
Normal dispatch is within 1–3 business days after order confirmation. This is the time until handover to the carrier, not an arrival promise. Delivery destinations, available methods and charges are shown at checkout. Read Delivery for delivery responsibilities and delays.
Withdrawal
Consumers normally have 14 days after receiving the goods to tell us they wish to withdraw, followed by 14 days to send them back. Standard shade and base choices do not remove this right. Use the online withdrawal function at Withdraw from a purchase or email support@corellscustom.com. Full instructions, costs, reimbursement rules and the model form are at Returns & complaints.
Defects and complaints
Danish consumer sales law gives you a two-year right to complain about defects from delivery. Notify us within a reasonable time after discovering a defect; notification within two months is always timely under Danish law. Depending on the legal conditions, you can require repair, replacement, a proportionate price reduction or cancellation. Necessary costs of a valid defect claim are ours.
Contact support@corellscustom.com with the problem and information identifying the purchase. These rights are separate from withdrawal and do not depend on original packaging.
Applicable law and dispute resolution
Danish law applies, without removing mandatory consumer protection in your country of habitual residence. Nothing here restricts mandatory rights, including longer or stronger rights applicable to your purchase.
Please first send purchase complaints to support@corellscustom.com. An unresolved dispute may be submitted to Mæglingsteamet for Forbrugerklager and, if eligible, Forbrugerklagenævnet at Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. Their subject-matter and price limits apply: https://naevneneshus.dk/naevnsoversigt/maeglingsteamet-for-forbrugerklager-og-forbrugerklagenaevnet/saadan-er-processen/ . Cross-border EU consumers can also contact their national European Consumer Centre: https://www.eccnet.eu/contact-your-local-ecc .